Customer complaints
Capture complaints, assign ownership and record resolutions.
Open cases1Recovery required
Resolved7Closed cases
SLA met92%Service target
Repeat complaints3Repeat customers
Manual complaint register
Case log and ownership
Manual entry
| Case | Received | Customer / order | CSR / channel | Issue | Resolution | SLA | Status | |
|---|---|---|---|---|---|---|---|---|
| CASE-126 Manual entry | 26 Jul 10:30 | Ms Sandra Pickup | Rukayat | Meal quality Meal quality did not meet expectation | Replacement and follow-up completed | Met | Resolved | |
| CASE-127 Manual entry | 26 Jul 11:05 | Mr Olujare Pickup | Rukayat | Portion / packaging Bowl and portion concern | Portion reviewed with customer | Met | Resolved | |
| CASE-128 Manual entry | 27 Jul 09:20 | Mr Babatunde Ogba delivery | Sayida | Missing item Turkey omitted from the order | Turkey redelivered | Met | Resolved | |
| CASE-129 Manual entry | 28 Jul 13:15 | Ms Oyinkansola Pickup | Rukayat | Taste / quality Agoyin sauce was overly oily | Quality review completed | Met | Resolved | |
| CASE-130 Manual entry | 29 Jul 14:40 | Kingmakers Corporate | Gloria | Food safety Customer reported spoiled fish | Investigation and recovery call pending | Due today | Open | |
| CASE-131 Manual entry | 18 Jul 16:00 | Femi Adebayo SJ-2164 | Tolu Website | Late delivery Delivery arrived after the promised time | Delivery fee credited | Met | Resolved | |
| CASE-132 Manual entry | 12 Jun 12:10 | Amaka Obi SJ-2018 | Gloria | Portion / packaging Food container seal was loose | Replacement provided | Met | Resolved | |
| CASE-133 Manual entry | 4 Jul 15:30 | Cynthia Anthony SJ-2094 | Rukayat | Missing item Plantain was omitted from the pack | Item redelivered | Met | Resolved |
Complaint themes
Issue distribution
Meal taste & quality38%
Missing items24%
Packaging & portions19%
Late delivery12%
Resolution status
Case progress
Open1 cases
In review0 cases
Resolved7 cases